Payment & Refund

Payments for Cochahasti Knitting services are collected according to the quote confirmed before work begins on cochahasti.com.

• Accepted methods are confirmed by email from [email protected] and may include card or local transfer depending on New Zealand norms.
• When reading payment guidance on this site, mention that page name in your [email protected] subject so Cochahasti Knitting routes it correctly.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact [email protected] so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Auckland unless otherwise stated.

Most payment start with a short written brief at Cochahasti and are answered in plain English during Tue–Sat 10:00–18:00. Plain English intake — no generator jargon on the ticket Desk near 31 Karangahape Road.

Written care notes follow every knitting handoff here and we keep New Zealand holiday closures noted on the door card. City regulars know the door note is current.